Terms of Service

1) Who we are

RoosterBot ("RoosterBot," "we," "us," "our") provides lead response and follow-through services, including chat intake, email follow-up, and related tools.

2) Who these Terms apply to

These Terms apply to:

Visitors to our websites
Prospects who book a call or submit an inquiry
Customers who purchase services (including any ongoing service plans)
Authorized users who access customer areas (for example, Client Login)

3) The Services

RoosterBot may provide:

A website chat intake experience
Lead responses and follow-up email sequences
A customer dashboard or tracking view
Setup, configuration, and ongoing refinement of messaging and flow
Working sessions such as a Lead Care Call

We may update or change the Services over time.

4) Accounts and access

Some parts of the Services require an account and login.

You agree to provide accurate information and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity under your account.

5) Scheduling and third-party tools

Booking may be handled through a third-party scheduling provider (for example, Calendly or TidyCal). Your use of those tools is governed by their terms and privacy policies. RoosterBot is not responsible for third-party services.

6) Customer responsibilities

If you are a customer, you agree to:

Provide accurate business information needed to configure your system (offers, boundaries, FAQs, preferred phrasing).
Use the Services in a lawful manner.
Ensure you have the rights to share any content you provide to us.
Review and approve any materials when approval is part of your plan or process.

You are responsible for the services you provide to your clients and leads.

7) Acceptable use

You may not use the Services to:

Violate any law or regulation
Send spam or unlawful marketing messages
Collect or process sensitive information in ways that violate applicable laws
Infringe intellectual property or privacy rights
Attempt to gain unauthorized access to our systems
Interfere with the performance or security of the Services

We may suspend or terminate access if we believe there is misuse.

8) Content you submit

You may submit content through forms, chat, email, or onboarding materials ("Customer Content").

You grant RoosterBot a limited, non-exclusive license to use Customer Content to provide and improve the Services for you. You represent that you have the rights to provide this content.

9) Intellectual property

RoosterBot and its licensors own the Services, including software, templates, designs, and content, except for Customer Content.

You may not copy, modify, distribute, sell, or lease any part of the Services unless you have our written permission.

10) Payments, renewals, and refunds

If you purchase a service, you agree to the pricing and payment terms presented at checkout or in a written agreement.

Plans and renewals: If your service renews automatically, we will disclose renewal terms at purchase.

Refunds: Refund terms (if any) will be stated at purchase or in your written agreement.

Late or failed payments: We may suspend service for nonpayment.

(If you want, we can add a very specific policy for "Lead Care Call" vs "Setup + Care" vs "Ongoing Care.")

11) No guarantees

RoosterBot provides tools and services intended to improve lead response and follow- through, but we do not guarantee outcomes, including bookings, conversion rates, revenue, or business results.

12) Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOSTERBOT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOSTERBOT'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO ROOSTERBOT FOR THE SERVICES IN THE 3-MONTH PERIOD BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14) Indemnity

If you are a customer, you agree to indemnify and hold harmless RoosterBot from claims arising out of your use of the Services, your Customer Content, or your violation of these Terms or applicable law.

15) Suspension and termination

We may suspend or terminate access to the Services:

If you violate these Terms
If your payment is overdue
To protect the security or integrity of the Services
If required by law

You may stop using the Services at any time. Termination may not entitle you to a refund unless stated in your purchase terms.

16) Privacy

Our Privacy Policy explains how we collect and use information. By using the Services, you agree to the Privacy Policy.

17) Dispute resolution, governing law, and venue

These Terms are governed by the laws of Idaho, USA, without regard to conflict of laws rules.

Any disputes will be resolved in courts located in Idaho unless you and RoosterBot agree to arbitration in writing.

(If you want arbitration, we can add a standard arbitration clause, but it is a real strategic choice.)

18) Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted with a new "Last Updated" date. Continued use of the Services after changes means you accept the updated Terms.

19) Contact

Questions about these Terms: legal@roosterbot.com