Privacy Policy

Last updated: January 3, 2026

This Privacy Policy explains how RoosterBot ("RoosterBot," "we," "us," "our") collects, uses, and shares information when you visit our websites (including roosterbot.com), use our services, or interact with our chat intake and booking experience (collectively, the "Services").

1) Contact us

If you have questions or requests about this Privacy Policy, contact us at:

Email: privacy@roosterbot.com

2) Information we collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third-party services you use to interact with us.

A) Information you provide

Depending on how you use the Services, you may provide:

Contact information such as name, email address, phone number (if provided), and business name.
Chat intake content such as messages, answers, and details you submit through our website chat.
Booking information such as the time you request, plus booking metadata from the scheduling service you use (for example, confirmation status).
Communications such as emails you send us, or replies to follow-up emails.
Customer onboarding information (for customers) such as preferred phrasing, FAQs, boundaries, offer details, intake rules, and follow-up preferences.

B) Information collected automatically

When you visit our websites, we may automatically collect:

Device and usage data such as IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP address.
Log and security data such as access logs and events used for fraud prevention, abuse detection, and troubleshooting.
Cookies and similar technologies as described in the Cookies section below.

C) Information from third-party services

If you use a third-party booking tool or email provider to interact with us, we receive limited related information needed to provide the Services (for example, booking confirmation status, delivery events).

3) How we use information

We use information for the following purposes:

Provide the Services including chat intake, lead routing, follow-up emails, and dashboard access.
Operate and improve the Services including analytics, performance monitoring, debugging, and product refinement.
Security and fraud prevention including protecting the Services, users, and our systems.
Communications including responding to inquiries, sending administrative messages, and providing service-related notices.
Legal compliance including enforcing our terms, resolving disputes, and complying with legal obligations.

4) How we share information

We do not sell personal information. We share information only as described below:

A) Service providers

We share information with vendors who help us operate the Services, such as:

Hosting, infrastructure, and storage providers
Email delivery providers
Analytics and monitoring providers
Customer support tools
Scheduling and booking providers you choose to use

These providers process information under our instructions and for the purposes described in this policy.

B) Legal and safety

We may disclose information if we believe it is necessary to comply with law, protect rights and safety, prevent fraud, and respond to lawful requests.

C) Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

5) Cookies and analytics

We may use cookies and similar technologies to:

Keep the site working
Remember preferences
Understand usage and improve performance

You can control cookies through your browser settings.

6) Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, including providing the Services, meeting legal obligations, resolving disputes, and enforcing agreements.

Examples:

Inquiry and chat intake data: retained for a reasonable period to provide follow-up and reporting
Customer account and operational data: retained while your account is active, plus a reasonable period afterward
Logs and security data: retained for a limited period for security and troubleshooting

7) Security

We use administrative, technical, and organizational measures designed to protect information, such as access controls, encryption in transit, and least-privilege access. No method of transmission or storage is 100% secure.

8) Your privacy rights

Your rights depend on where you live. You may be able to request access, correction, or deletion of your information.

To submit a request, email us at privacy@roosterbot.com . We may verify your identity before responding.

9) Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided information, contact us to request deletion.

10) International visitors

If you access the Services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

11) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date.